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6 Ways Tech Is Changing The Customer Experience And Brand Engagement

Writer's picture: Goldie ChanGoldie Chan

Customer Satisfaction Survey Concept, Users Rate Service Experiences On Online
Technology is rapidly changing how customers interact with brands and companies. GETTY

Artificial intelligence, digital transformation, and advanced data analytics are now crucial for enterprises aiming to streamline operations, enhance customer experiences (CX), and drive growth. Like almost every industry, a combination of AI and human-powered leadership is now impacting an industry detrimental to business success through customer-first engagement.



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